# Coaching Audit Staff for High Performance Course Canonical URL: ## Overview A high-performing audit organization needs skilled, committed, and motivated staff/team members who have a strong sense of organizational purpose and self-direction. Great audit managers and leaders need to put staff in a position to succeed while constantly learning, improving, and growing. This course will help managers and leaders get the most out of their audit staff resources for growth, development, and performance through personal coaching, setting expectations, giving, and getting feedback. This course can be taken alone or as a progressive follow-on to other GATI management/leadership courses. ## What you'll learn - Setting expectations for performance and accountability. - Conducting performance reviews that inspire developing IDPs to address improvement and growth. - Dealing with performance and conduct issues. - Getting and giving feedback. - Applying the concept of what gets measured gets done. - Creating a fail-forward and honesty-safe growth environment. ## Curriculum #### Module 1: Setting Expectations - Establishing expectations: Overcoming a lack of understanding - Coaching responsibilities of auditors - The GAGAS framework - Coaching for high performance in audit organizations - Organizational culture - Setting the tone for high performance - Command and control? - Employee empowered? - Getting action on tasks through delegation - The role of delegation - What can you delegate? Why delegate? - Why managers fail to delegate - Obstacles to an accountability culture - The role of empowerment - Empower and delegate by setting clear expectations - Be SMART about setting goals - Performance expectations cascade from the top down #### Module 2: Monitoring, Measuring, and Motivating High Performance - Sharpening measures for performance and accountability - Managing by the numbers - Motivation facts - Intrinsic and extrinsic motivation - Giving praise - The power of positive language – Use the 4-Step Praise Model - The Pygmalion effect #### Module 3: Feedback to Feed-forward Crucial Conversations - Examples of coaching situations - Characteristics of effective coaching feedback - Listening skills - Providing feedback - The do’s of providing feedback - The don’ts of providing feedback - Getting feedback on performance - Empathy — Seeing, feeling, and understanding things from their point of view - Crafting your coaching message - “I” messages - Examples of “You” and “I” messages #### Module 4: Performance Evaluations - Coaching for success – The performance review - The supervisor’s performance assessment role - Approaches to performance evaluations - Guidelines for performance conversations - Performance appraisals that sing! - Coaching statements #### Module 5: Turning Poor Performers Around – Or Out - Checklist for diagnosing performance problems - Iceberg model of counseling - Suggestions for confronting poor performance - Turning around poor performers - Types of employees - "Can't Do" and "Won't Do" - Attitude problems - Fixing chronic complainers - Four-step model: Converting "Can'ts" and "Wont's" to "Cans" #### Module 6: Discipline and Due Process - Due process - Discipline as due process - The Hot-Stove Rule - Due process in organizations - Fair disciplinary procedure requirements - Summary: Coaching characteristics of high-performance leaders/managers ## Schedule - Jun 22, 2026 9:00am–5:00pm — Live Online - Sep 14, 2026 9:00am–5:00pm — Live Online - Nov 24, 2026 9:00am–5:00pm — Live Online ## Instructors ### Mark Gebicke — Instructor Mark E. Gebicke is an accomplished consultant and instructor with over 50 years of experience in auditing, leadership, and federal program evaluation. A retired Senior Executive from the U.S. Government Accountability Office (GAO), Mark spent two decades in GAO's Senior Executive Service, where he led performance reviews and provided congressional testimony on critical issues for agencies such as NASA, the Department of Defense, and the Department of Justice. His expertise spans personnel, readiness, logistics, budget, operations, anti-terrorism, and weapon systems, as well as performance reviews for agencies like the Federal Reserve, U.S. Postal Service, and Department of Energy. In addition to his auditing and consulting work, Mark has been a dedicated instructor at Graduate School USA since 2008. He draws on his extensive experience to teach courses on auditing techniques, leadership, and project management. During his tenure at GAO, he also developed and implemented the agency's Professional Development Program, managing over 200 new staff annually and mentoring Senior Executive Service candidates. Mark holds a Bachelor of Science in Business from High Point University and a Master of Science in Governmental Administration from George Washington University, and he has received numerous awards for his contributions to both GAO and Graduate School USA. ### Penny Popps — Instructor Penny N. Popps is an exceptional leader with 20+ years of private and public sector experience and expertise in the field of accounting, audit, compliance, risk management, fraud, and internal controls. She is the recipient of multiple public service, appreciation, recognition, and performance awards. And she’s currently devoted to teaching Financial Management courses at Graduate School USA as an Instructor. During her almost 15 years as a Federal Government Public Servant, she had many pivotal transformational leadership roles including being the 1st Fraud Risk Manager at the U.S. Small Business Administration (SBA) where she successfully helped to mature its Fraud Risk Management Program. She has a B.B.A in Accounting from the University of Texas at Arlington, Master of Business Administration (MBA) from Texas Woman’s University, Advanced Technical Certificate in Professional Accountancy from Dallas College, Certified Fraud Examiner (CFE), Certified Internal Controls Auditor (CICA), and the Department of Defense (DOD) Financial Management Certifications along with an ICF Associate Certified Coach (ACC) Certification. Prior to SBA, she had a career at HUD that spans over six years managing projects that ensured the successful and efficient delivery of affordable, safe, and decent housing to U.S. citizens along with safeguarding HUD's programs from fraud, waste, and abuse. While at HUD she led multiple audit teams in the execution of complex quality control reviews of independent public accounting firms (Single Audits), CIGIE reviews, financial assessments, staffing studies, annual OMB A-123 risk assessment reviews for the Accountability, Integrity, & Risk (AIR) Program, etc. During her Federal Government career, she also was the Branch Chief of Financial Reporting at the DHS ICE OCFO, Office of FM-Financial Service Center. She oversaw the operations of both the Payroll and Fund Balance with Treasury Units for all DHS ICE components which processed approximately $5.2B in payroll transactions and reconciled $10.1B in cash transactions, achieving improved optimization of FM. For many years, she also successfully led and supervised audit teams at the Defense Contract Audit Agency (DCAA) in which she recovered millions in questioned costs owed from contractors. And within state government, she recovered millions of sales and use tax dollars owed to the Texas State Comptroller of Public Accounts as she led various audits. All of her efforts ensured that taxpayer dollars were being utilized reasonably and efficiently. Popps’ many years of experience in the private sector included helping to build successful internal audit divisions at major corporations such as Essilor Group and Fossil Group. During her career, she continues to gain expertise and knowledge while paying it forward by mentoring, coaching, and training those new to the accounting, audit, compliance, risk management, fraud, and internal controls industries. Popps is very passionate about all her philanthropy and volunteer efforts, especially with Alpha Kappa Alpha Sorority, Inc. and the Junior League of Washington. It’s her mission to continue to provide service to all mankind during her career, in retirement, and throughout her life. She currently resides in Alexandria, VA and spends her leisure time reading. ### Lyndon S. Remias — Instructor Lyndon Remias is a trailblazer in the field of government auditing, known for his integrity, leadership, and commitment to public accountability. With over 28 years of experience spanning public, private, and governmental sectors, Lyndon has built a reputation as a trusted expert in financial oversight and risk management. He holds multiple professional certifications, including Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Government Auditing Professional (CGAP), and Certification in Risk Management Assurance (CRMA)—credentials that reflect both his technical mastery and dedication to excellence. Lyndon’s career includes impactful roles at organizations such as the City of Virginia Beach, Amerigroup Corporation, Eastern Virginia Medical School, NEXCOM, Auditor of Public Accounts, and KPMG, where he honed his skills in operational auditing, compliance, and performance evaluation. His leadership extended into public service when he was elected to the Virginia Beach School Board, demonstrating his commitment to community engagement and education. A passionate educator and thought leader, Lyndon has served as a seminar instructor for the Graduate School and the Institute of Internal Auditors (IIA), earning recognition as a Distinguished Instructor for his engaging delivery and deep subject matter expertise. He has presented at numerous professional conferences and has held key leadership positions within the IIA and the Virginia Local Government Auditors Association (VLGAA), including serving as President of both organizations. Currently, Lyndon contributes to the profession as a peer review team leader for the Association of Local Government Auditors (ALGA), helping ensure audit quality and ethical standards across the country. A proud graduate of Old Dominion University, Lyndon earned a Bachelor of Science in Business Administration with a major in Accounting. In 2013, he was honored with the Lifetime Achievement Award from ODU’s Accounting Department for his outstanding contributions to the profession and the university. ## Pricing **Tuition:** $649